BoardGameSpares is a trading name of Haddon Family Ltd. We collect and use customer information only where needed to respond to enquiries, process orders, provide quotes, arrange delivery and meet legal obligations.
Who controls your information
Haddon Family Ltd is the controller for personal information collected through this website. BoardGameSpares is a trading name used by Haddon Family Ltd.
Information we collect
This may include your name, email address, phone number, billing and delivery address, order details, quote details, payment status, account details if you create an account, and any files, photographs, measurements or notes you send to us for a custom print request.
How we use your information
We use your information to process orders, manage payments, arrange delivery, reply to quote requests, provide customer support and keep records required for tax, accounting and legal purposes.
Lawful basis
We process order, quote and account information because it is needed to take steps before entering into a contract with you or to perform a contract with you. We keep accounting and tax records because we have a legal obligation to do so. We may use limited information for fraud prevention, site security, customer service and improving our service where we have a legitimate interest and your rights do not override that interest. Where we use non-essential cookies or direct marketing, we will ask for consent where required.
Cookies and similar technologies
This website uses cookies and similar technologies. Cookies are small files stored on your device. Under UK cookie rules, we must tell you what cookies are used and why. Strictly necessary cookies can be used without consent where they are needed to provide a service you request, such as remembering basket contents or keeping checkout secure. Non-essential analytics, advertising or tracking cookies are used only where consent is in place.
Cookies currently used
| Cookie or storage name | Set by | Purpose | Type |
|---|---|---|---|
| wordpress_test_cookie | WordPress | Checks whether your browser accepts cookies when using login or account features. | Strictly necessary |
| wordpress_[hash] | WordPress | Authenticates logged-in users for admin/account areas. | Strictly necessary |
| wordpress_sec_[hash] | WordPress | Secures logged-in sessions over HTTPS. | Strictly necessary |
| wordpress_logged_in_[hash] | WordPress | Remembers that a user is logged in and supports account/admin access. | Strictly necessary |
| wp-settings-{user_id} | WordPress | Stores logged-in user interface preferences in the dashboard. | Functionality |
| wp-settings-time-{user_id} | WordPress | Records when dashboard user preferences were set. | Functionality |
| wp_lang | WordPress | Stores a language preference for login or user registration screens where used. | Functionality |
| woocommerce_items_in_cart | WooCommerce | Helps WooCommerce know when basket data changes. | Strictly necessary |
| woocommerce_cart_hash | WooCommerce | Stores a basket hash so cart totals and contents remain accurate. | Strictly necessary |
| wp_woocommerce_session_[hash] | WooCommerce | Links a visitor to their basket and checkout session. | Strictly necessary |
| wc_cart_hash_[hash] | WooCommerce browser storage | Supports cart fragments and mini-cart updates in the browser. | Strictly necessary |
| wc_fragments_[hash] | WooCommerce browser storage | Stores refreshed mini-cart fragments so the basket display updates while browsing. | Strictly necessary |
The [hash] and {user_id} parts above are generated by WordPress or WooCommerce and vary by site or logged-in user.
WooCommerce’s optional order attribution tracking is disabled on this site. The WooCommerce recently viewed products cookie is also disabled because the site does not use a recently viewed products feature.
Payment provider cookies
If you choose a third-party payment option such as PayPal or Square, that provider may set its own cookies or use similar technologies to process the payment, prevent fraud and secure the transaction. Those cookies are controlled by the payment provider and may vary depending on the payment method selected.
Analytics and marketing cookies
Jetpack and Google for WooCommerce are installed on this site, but analytics or advertising features should not be enabled unless a suitable cookie consent mechanism is also in place. WooCommerce order attribution tracking is disabled unless consent support is added later.
You can also control cookies through your browser settings. Blocking strictly necessary cookies may stop the basket, checkout, account login or payment features from working correctly.
Who we share information with
We share information only where needed to run the store and provide our services. This may include website hosting providers, payment processors, delivery providers, email/form tools, professional advisers, tax or legal authorities, and service providers that help operate WordPress and WooCommerce.
How long we keep information
We keep order and accounting records for as long as required for tax, accounting and legal purposes. Quote requests, form submissions and custom print files are kept only for as long as needed to respond, complete the work, provide support, resolve disputes or maintain business records.
Your rights
Under UK data protection law, you may have rights to access, correct, delete, restrict or object to the use of your personal information, and to request a copy of information you have provided. You can also withdraw consent where processing is based on consent.
Contact
If you have any privacy questions, please contact us through the Request a Quote page or by using the contact details provided on this website.
If you are unhappy with how your information is handled, you can contact the Information Commissioner’s Office at ico.org.uk.