This Delivery and Returns Policy applies to orders placed with BoardGameSpares, a trading name of Haddon Family Ltd. It should be read alongside our Terms and Conditions.
Where we deliver
We currently sell and ship within the UK only.
Delivery cost
Standard UK shipping is charged at a flat rate of £4.95 per order. Delivery costs are shown at checkout before you place your order.
Dispatch and delivery times
In-stock filament and ready-made products are dispatched as soon as practical. Custom printed items may take longer depending on the size, complexity, print queue, finishing requirements and any approval needed before production.
Delivery estimates are provided in good faith and may vary during busy periods. Unless we agree a different timescale with you, consumer orders will be delivered within 30 days. If there is a delay, we will contact you as soon as reasonably possible.
Checking your delivery
Please check your order when it arrives. If anything is missing, damaged or incorrect, contact us as soon as possible with your order details and photographs where helpful. Please keep the packaging until the issue has been resolved.
Cancelling standard stocked products
For standard stocked products bought online, consumers usually have the right to cancel within 14 days of receiving the goods, then another 14 days to return them. This applies to standard stocked items such as unopened filament or ready-made products, unless an exception applies.
Returned stocked items should be unused, complete and in resaleable condition unless they are faulty. You are responsible for taking reasonable care of the goods while they are in your possession.
Custom-made and personalised items
Personalised, bespoke or custom-made items are usually excluded from change-of-mind cancellation rights once production has started, because they are made to your specification. This does not affect your rights if the item is faulty, not as described or not made to the agreed specification.
Faulty, damaged or incorrect items
If an item is faulty, not as described, damaged in transit or does not do what it is supposed to do, please contact us with your order details and photographs where possible. We will review the issue and, where appropriate, arrange a repair, replacement, refund or other suitable resolution.
Refunds
Where a refund is due, we will process it using the original payment method unless we agree otherwise. For returned goods, refunds are usually processed after the returned item has been received and checked.
How to contact us
To discuss a delivery, cancellation, return or refund, please contact us through the Request a Quote page or by using the contact details provided on this website.
Your statutory rights
Nothing in this policy removes or reduces any rights you have under UK consumer law.